Last updated: 14th March 2019
|Date||Version||Summary of changes from last version|
|06-03-18||v1.1||General update to GDPR compliance|
|02-05-18||v1.2||Update relating to Credit Reference Agencies Information Notice (CRAIN)|
|21-05-18||v1.3||Updated links to SAR and Rectification/Erasure Forms|
|01-01-21||v1.5||Post Brexit Changes (section 7) and general updates|
|29-04-21||v1.6||Updated Registered address|
JustUs is the trading style of eMoneyHub Ltd. eMoneyHub Ltd takes your privacy very seriously and we give you our commitment to keep your personal data safe and secure. We will use the data for the purpose of which it was provided and will not use it for any longer than necessary. This policy applies to both Investors and Borrowers alike and should be read in conjunction with our Terms and Conditions.
We will not without your express consent provide your personal information to any third parties for the purposes of direct marketing.
A copy of this policy can be downloaded here.
We collect, store and use the following personal information in a secure environment:
The information may come from (but not limited to) information provided by you during the application process, credit reference agencies or your financial services providers.
We may monitor, record and store communications via telephone, email or written correspondence. We will use this information for verification purposes to ensure your needs are met as well as for training and compliance purposes to improve our customer service.
Under the EU General Data Protection Regulation (GDPR), your rights relating to privacy and data protection changed. These rights are:
Further information on the above is available from the 'Information Commissioner's Office' website.
We will send cookies to you (which may be stored by your browser on your computer's hard drive) for the following purposes:
Additional information is available here.
Information you enter into a specific product search or enquiry form may be shared with third parties such as credit reference and fraud prevention agencies. Where required all the companies we work with are FCA regulated. There may be circumstances where we are required by law to provide your information.
As an Information Controller we may use the data you provide in a number of ways. These may include:
We will keep your personal information secure and whilst in our possession will maintain its confidentiality. We will only share your information where you have given your express permission. This will generally be with credit reference and identification verification agencies during the application process for both borrower and investor accounts. Following a credit approval, we will share details of the conduct of your account with the same agencies. Investor information will be shared with HMRC annually as part of our obligations and the specified bank that you have advised us of during your application for the purposes of making payments to you.
eMoneyHub Ltd treat the security of your personal information seriously. eMoneyHub Ltd take reasonable technical and organisational precautions to prevent the loss of your data.
We store information you provide in our secure database. All pages on the JustUs.co website relating to your personal information are protected using SSL technology.
Viewing of your data will be restricted to those persons who require access for the purposes the information was provided to us in the first instance. Any further use of the data will be in accordance with your express wishes provided at the time of submission or where you advise in the future.
Your data will be securely retained for the duration of your relationship with eMoneyHub Ltd. During this period the data will be used within the guidelines of this policy. Following the end of your relationship with eMoneyhub Ltd the data will be retained for a further 6 years or up to the point you successfully exercise your right to erasure of your data.
We are unable to guarantee the security of data sent over the internet or via email.
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies ('CRAs'). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
For further information please use the links below:
eMoneyHub Ltd hold your data securely inside the UK. We do not, as part of our normal business activities, transfer your information outside the UK. Should we be required to transfer your data outside of the UK we would only do so if the entity receiving the data provide adequate safeguards (where your rights would be enforceable and effective legal remedies available following the transfer) or where you had provided informed consent
In the event that we were forced to share data with an organisation outside of the UK and in a jurisdiction that is not regarded as having adequate levels of protections for personal data, e.g. because we were required by law to disclose information, we would seek to ensure that the recipient organisation agreed to protect the data to levels equivalent to that of the UK and seek to put in place appropriate safeguards to ensure that the data was adequately protected. If that was not possible, we would ensure the sharing of the data was lawful.
You can request confirmation of the information we hold on our secure servers about you at any time. This information is generally free of charge however we retain the right to make a realistic administration charge to comply with complicated, manifestly unfounded or excessive requests. We may also make a charge for repeat requests. Any charge will be notified in writing including the reason we are making the charge.
We will action all requests for information without delay and within 1 calendar month of the initial request being made.
To support any requests, there are 2 documents available to ensure we receive the information we require to effectively complete any queries.
You can make decisions as to whether you wish to opt out at any time from receiving any marketing information from JustUs.co by click the Opt Out link at the bottom of any of our email communications.
We are registered with the Information Commissioner's Office: Number ZA589341
Data Protection Officer, JustUs, Block 1 G90 Alderley Park, Congleton Road, Nether Alderley, Macclesfield, Cheshire SK10 4TG
If you are unhappy with our response to any queries you make pertaining to your personal data and its use you can voice your concerns to the Information Commissioner's Office on 0303 123 1113
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED AGAINST IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU WILL REPAY.