Complaints Procedure

Sometimes things can go wrong. We want to ensure that you are aware that if this happens, we are there to support you.

If you want to make a complaint there are a number of ways you can contact us.

  • You can email complaints@justus.co with brief details of your complaint and your account reference.
  • You can write to us at JustUs Complaints, Block 1 G90 Alderley Park, Congleton Road, Nether Alderley, Macclesfield, Cheshire SK10 4TG
  • Call us on 01625 750034. Our normal office hours are Monday to Friday 9am - 5pm.

Our customer complaints procedure is available to view below. This explains exactly what you can expect from us should you feel something isn't right.

Customer Complaints Procedure

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED AGAINST IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU WILL REPAY.